Privacy policy.

1. About this policy.

This privacy policy ("Policy") is issued by Paperclip Education, an Australian business ("Paperclip Education", "we", "us" or "our"). It describes how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Policy applies to the website located at paperclipeducation.com (the "Website"), our free applications, being Music Analysis, The Record Lounge, Sightreading Cheetah, Beat!, Note Ninja, The Music Machine and Atomik (the "Free Products"), and our teaching materials (the "Teaching Materials").

Products with separate policies. MusiCal, Music Master and First Draft are each governed by their own privacy policy, published on their respective websites. This Policy does not apply to those products.

2. Information we collect.

• Usage information. To understand how the Website and the Free Products are used, we count the pages visited, the time a page is on screen, the website you came from and your approximate location (your state if you are in Australia, otherwise your country), which our hosting provider works out from your internet address. We do not store your internet (IP) address. To tell visits apart, the Website and each Free Product keep a random identifier in your browser's local storage. It is not linked to your name or any other information about you, it is different on each of our sites, and it is not used to track you across other websites. Our hosting provider, Netlify, also keeps standard server logs.
• Contact enquiries. If you use our contact form, we collect your name, email address and the content of your message.
• Newsletter. If you subscribe to our newsletter, we collect your email address.
• Purchases. Purchases of paid Teaching Materials are processed by Lemon Squeezy, which collects payment and billing details. We receive your name, email address and details of the items purchased. We do not receive or store your card details.
• Free Products. The Free Products do not require you to create an account. Where a Free Product stores information, such as settings or progress, it does so solely to enable the product to function.

3. Students and children.

The Free Products are designed for use in educational settings, including by students under the supervision of a teacher. They are designed so that personal information is not required, and we do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us and we will delete it.

4. How we use information.

We use personal information to:

• respond to enquiries and requests for support;
• send our newsletter to subscribers, each issue of which includes a means of unsubscribing;
• assist with purchases of Teaching Materials, including delivery issues;
• understand, in aggregate, how the Website and the Free Products are used, so that we can improve them; and
• maintain the security of our services and comply with our legal obligations.

We do not use personal information for any other purpose unless you would reasonably expect us to do so, or unless we are required or authorised by law.

5. Disclosure to third parties.

We do not sell personal information. We disclose personal information only to the following service providers, and only to the extent necessary for them to provide their services to us:

• Netlify, which hosts the Website and the Free Products, provides usage statistics, and receives contact and newsletter form submissions; and
• Lemon Squeezy, which sells our paid Teaching Materials as merchant of record. Lemon Squeezy's own privacy policy applies to the information it collects.

We may also disclose personal information where required or authorised by law, or where necessary to lessen or prevent a serious threat to the life, health or safety of any person.

6. Overseas disclosure.

Netlify and Lemon Squeezy store and process information outside Australia, including in the United States. By using the Website, the Free Products or the Teaching Materials, you acknowledge that your personal information may be held overseas.

7. Retention.

• Contact enquiries are retained for as long as reasonably necessary to respond, and are then deleted.
• Newsletter subscriptions are retained until you unsubscribe or request removal.
• Purchase records are retained for the period required by Australian taxation law.

8. Security.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, including the use of encrypted connections and restricted access. In the event of an eligible data breach, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.

9. Access, correction and complaints.

You may request access to the personal information we hold about you, and request its correction or deletion. We will comply with such requests unless we are required or permitted by law to retain the information.

If you have a complaint about our handling of your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au ↗.

10. Cookies.

The Website and the Free Products do not use cookies for tracking or advertising purposes. To count visits, they keep the random identifier described under "Usage information" in your browser's local storage; you can remove it at any time by clearing your browser's data for our sites. The Free Products may also use browser storage where necessary for their operation, such as to retain a setting.

11. Changes to this policy.

We may amend this Policy from time to time. Amendments take effect when published on the Website, and the "Last updated" date above will be revised.

12. Contact.

Privacy enquiries, requests for access or correction, and complaints should be directed to support@paperclipeducation.com, or submitted using our contact form.

Please also refer to our Terms of Service.